Privacy Policy depobos – Malaysia Member Personal Data Protection

Depobos collects various types of information from registered members to ensure the platform operates securely, remains compliant, and delivers the best experience. Collected data can be divided into several categories:

Your personal data is collected through several different channels throughout your use of the depobos platform:

• Account Registration: When you complete the registration form, basic information such as your name, email, and phone number is collected directly.
• KYC Process: To verify your identity for legal compliance purposes, we require identification documents such as a national ID card or passport.
• Financial Transactions: Every time you make a deposit or withdrawal, the relevant transaction information is automatically recorded in our system.
• Platform Usage: Technical data such as IP address, device type, and usage patterns are automatically collected when you access the depobos platform.
• Customer Service Communications: When you contact our support team, conversation records are retained for documentation and service improvement purposes.

Depobos only uses your personal data for legitimate and necessary purposes. We do not collect data beyond what is required for those purposes:

• Process account registration and verify your identity through the KYC process.
• Process deposits, withdrawals, and other financial transactions securely.
• Provide effective customer support and resolve complaints accurately.
• Meet legal compliance obligations including mandatory reporting requirements.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Send important account notifications, transaction updates, and policy change alerts.
• Improve our products, services, and overall user experience.

Depobos does not sell or rent your personal data to any third party. However, under certain circumstances, we may need to share data with carefully selected parties:

• Payment Service Provider: Transaction information required to be shared with approved payment processors to facilitate deposit and withdrawal processing.
• Relevant Authorities: Where required by Malaysian law, information may need to be disclosed to the relevant authorities.
• Game Software Provider: Minimum technical data required to ensure the platform functions correctly and securely.
• Identity Verification Provider: Information required for the KYC process is sent to approved identity verification providers bound by strict confidentiality agreements.

All third parties who receive your data are subject to strict confidentiality agreements and are only permitted to use that data for the specified purposes.

Depobos implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or improper disclosure:

Depobos uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the depobos platform.

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can continuously improve the overall user experience.
• Preference Cookies: Save your personal settings such as preferred language and interface configuration for a more convenient experience.

Under the Malaysian Personal Data Protection Act 2010 and depobos's policies, you have the following rights regarding your personal data:

To exercise any of these rights, please contact the depobos customer support team via live chat. We will process your request within 30 business days.

Depobos retains your personal data for as long as your account is active and for a specified period after account closure to fulfil legal and regulatory obligations:

• Active account data is retained for as long as your account remains active on the depobos platform.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Customer service communication logs are retained for 3 years for reference and improvement purposes.
• Technical data and system logs are retained for 12 months for security and audit purposes.

Upon expiry of the retention period, data will be securely deleted or anonymised in a manner that prevents re-identification.

The depobos platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data of individuals under the age of 18.

If we become aware that personal data of a minor has been collected without parental or guardian knowledge or consent, we will take immediate action to delete that data and close the associated account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how depobos handles your personal data, please contact us via:

• Live chat on the depobos platform — available 24 hours a day, 7 days a week.
• Email address: [email protected] (text display only)

We aim to respond to all privacy-related enquiries within 3 business days. For urgent account security issues, please use live chat for an immediate response.